Claims Information

Claims can be reported to us by phone, fax, or email.

When you or your client has submitted a claim, we’ll send you an acknowledgement of the submission, followed by further information on who is handling the claim within 48 hours. You can find the contact details for each of our packages below.


Elite policies (Contact Zurich claims directly)

Telephone: 0344 856 2396



Advantage Policies (Contact LV claims directly)

Telephone: 0800 032 1170



Premier Plus Policies (Contact Geo claims via Direct group)

Telephone: 0345 074 4760



Choice & Sovereign Policies (Contact AXA directly quoting the reference below)

Reference: LS BDX 6844548

Telephone: 037 0850 7134



Solutions Policies (Canopius claims are handled by DMS)

Davies Managed Systems, 2nd Floor, East Court, Riverside Park, Stoke-on-Trent ST4 4DA.

Telephone: 0344 856 2338

Fax: 0344 856 2005


Please provide your policy number and as much information as possible about the claim


Select policies (Contact Ageas directly quoting your policy number)

Telephone: 0345 415 0495


Prestige policies (Contact Ecclesiastical directly quoting your policy number)

Telephone: 0345 6038381


Alpha & Delta policies (Contact Hiscox directly quoting your policy number/quoting your policy reference)

Commercial Property 
Telephone:  01206 773 899 (select option 2)
Commercial Liability 
Telephone:  0113 205 1072